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The SelfMSF Team Is Here to Help

Got a question about your account or the platform? Send it our way and someone from our support team will get back to you.

Get in Touch With SelfMSF

Send us a message with the form and we’ll reply during support hours, or call or email the team directly if you’d rather talk it through.

Phone

+61 2 7264 6724

Email

support@selfmsfmail.com

Address

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Contact and Support Questions

How to reach the SelfMSF team and what helps us answer your question quickly.

How can I reach SelfMSF customer support?

You can contact SelfMSF support by live chat on our website and inside the platform, by email or by phone. Live chat is usually the quickest way to reach someone. Higher account levels also come with an account manager you can contact directly.

SelfMSF support is available 24 hours a day, five days a week. If you send a message outside those hours, the team will pick it up when they’re back online. Account managers on Plus, Select and VIP accounts can also be reached during their working hours.

Include the email address linked to your account, your account number if you have it and a short description of your question. For a payment question, the date, amount and payment method help us find the transaction quickly. Please leave out your password and two-factor codes, because our team won’t ask for them.

If you’d prefer to talk in a language other than English, mention it in your message. We’ll do our best to connect you with a colleague who speaks it. Account managers on higher account levels may also be able to help in other languages.

If you think someone else has accessed your account, change your password, sign out of all other devices from the Security section and contact support by live chat or phone straight away. If a message that claims to be [BRAND] looks suspicious, forward it to our support team before you click anything in it.